GPS tracking turns off automatically

Twib Support team

Last Update 3 年前

Sometimes it is noticed that the location tracking gets turned off automatically if the app has not been in use. This particular issue has been specifically noticed in Realme, Vivo, Oppo and Huawei mobiles. The issue occurs due to battery optimization settings for those brands of mobiles.


Solution:


Suggest the user to turn off all kinds of battery optimization from the device end as well as app end as illustrated in the images.


  1. App settings: Go to app settings > Power Saver > Select Allow Running In The Background

2. Go To Settings of the mobile > Battery > Turn Off all kinds of battery optimization

Once all kinds of battery settings are turned off, location tracking should work continuously. If the issue still persists, need to contact the technical support of that device (mobile) manufacturer.


This issue is noticed only in Realme, Oppo, Vivo & Huawei devices.

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