OTP Issues During Payment
Twib Support team
Last Update 4 jaar geleden
OTP (one-time password) is a secure code that a customer may need to provide to verify and complete payment. OTP helps keep the customer safe from unauthorized transactions.
Problems
On rare occasions, customers might run into OTP issues such as:
- OTP sent to the incorrect number
- OTP arriving late
- OTP never arriving
Solutions:
Check for the following things:
1. Check if the country code provided is correct or not
2. When one of these happens, the customer should try to pay one more time. If the issue persists, the customer has to contact their bank to get it resolved.